Increase Decision Velocity
Reduce complexity and accelerate optimization using actionable information to meet business objectives
Skilled Labor Amplification
Fast-track efficiency and engagement at a reduced cost with AI-driven tools for supervisors and agents
Personalization at Scale
Create the right experiences for customers wherever they are to foster meaningful loyalty
Super (Em)powered Agents
Take a deep dive into how Enlighten transforms CX from the agent’s perspective
Leap Forward with Enlighten
Enlighten empowers humanized conversations using the highest level of security guardrails that ensure responses are always aligned with messaging and business goals
Enlighten Copilot
Purpose-built AI for employees that amplifies skilled labor at a reduced cost, promoting efficient work by automating repetitive tasks and faster access to knowledge.
Enlighten Autopilot
Purpose-built AI for consumers that provides personalization at scale for increased customer loyalty, delivering seamless experiences via digital journeys or AI-designed virtual agent.
Enlighten Actions
Purpose-built AI for CX leaders that increases decision velocity to realize business goals faster, identifying automation opportunities and streamlining operations.
Enlighten Copilot
Purpose-built AI for employees that amplifies skilled labor at a reduced cost, promoting efficient work by automating repetitive tasks and faster access to knowledge.
Enlighten Autopilot
Purpose-built AI for consumers that provides personalization at scale for increased customer loyalty, delivering seamless experiences via digital journeys or AI-designed virtual agent.
Enlighten Actions
Purpose-built AI for CX leaders that increases decision velocity to realize business goals faster, identifying automation opportunities and streamlining operations.
Enlighten Copilot
Purpose-built AI for employees that amplifies skilled labor at a reduced cost, promoting efficient work by automating repetitive tasks and faster access to knowledge.
Reshape the Future of Your CX
Unleash the full potential of your business with Enlighten
Highest level of security guardrails
Ensuring responses are aligned with brand needs
Domain-trained models
Derived from all types of interactions and leading CX applications and workflows
The power of generative AI
Understand all intents and personalize responses to provide optimal outcomes for each individual
A vast array of CX data
The largest historical CX interactions dataset that powers radical consumer-centric service
Embedded AI across all CX applications
Ensure the highest level of security, humanization, and optimization to build meaningful relationships across your organization
Experience the AI Future Now
Take your first step into the world of AI automation with Enlighten XO
Experience Optimization
Build Smart Bots Fast
Enlighten XO learns from historical conversational data using purpose-built AI to identify top customer intents and optimize outcomes across all interactions to build effective self-service.
AutoSummary
Automate Agent Notetaking
Enlighten AutoSummary transforms inaccurate manual notes into fast, automated summaries on 100% of interactions, lowering costs and improving both the agent and customer experience.
AI Routing
Personalize Every Connection
Enlighten AI Routing revolutionizes pairing decisions with the largest set of CX data and automatically connects customers with the best available agent for their needs, maximizing personalization on every connection.
Customer Satisfaction
Improve Agent Soft Skills & Customer Sentiment
Enlighten AI for customer satisfaction eliminates subjective analysis from a sample of interactions and delayed feedback by automatically measuring agent soft skills that drive customer sentiment on 100% of interactions.
Sales Effectiveness
Drive Sales Skills in Real-Time
Enlighten AI for sales effectiveness analyzes every interaction and provides agents with real-time guidance on the behaviors and skills needed to close sales, increasing revenue and onboarding new agents faster.
Complaint Management
Comply with Complaint Regulations
Enlighten AI for complaint management identifies, classifies, and reports on every complaint consistently and accurately, complying with regulations and preventing reputational risk.
Complaint Management
Comply with Complaint Regulations
Enlighten AI for complaint management identifies, classifies, and reports on every complaint consistently and accurately, complying with regulations and preventing reputational risk.
Experience Optimization
Build Smart Bots Fast
Enlighten XO learns from historical conversational data using purpose-built AI to identify top customer intents and optimize outcomes across all interactions to build effective self-service.
AutoSummary
Automate Agent Notetaking
Enlighten AutoSummary transforms inaccurate manual notes into fast, automated summaries on 100% of interactions, lowering costs and improving both the agent and customer experience.
AI Routing
Personalize Every Connection
Enlighten AI Routing revolutionizes pairing decisions with the largest set of CX data and automatically connects customers with the best available agent for their needs, maximizing personalization on every connection.
Customer Satisfaction
Improve Agent Soft Skills & Customer Sentiment
Enlighten AI for customer satisfaction eliminates subjective analysis from a sample of interactions and delayed feedback by automatically measuring agent soft skills that drive customer sentiment on 100% of interactions.
Sales Effectiveness
Drive Sales Skills in Real-Time
Enlighten AI for sales effectiveness analyzes every interaction and provides agents with real-time guidance on the behaviors and skills needed to close sales, increasing revenue and onboarding new agents faster.
Complaint Management
Comply with Complaint Regulations
Enlighten AI for complaint management identifies, classifies, and reports on every complaint consistently and accurately, complying with regulations and preventing reputational risk.
Experience Optimization
Build Smart Bots Fast
Enlighten XO learns from historical conversational data using purpose-built AI to identify top customer intents and optimize outcomes across all interactions to build effective self-service.
CX-Powered AI: A Game Changer for Business
NICE is at the forefront of the CX industry, forging the path for businesses everywhere by combining conversational AI with our unmatched breadth and depth of data, applications, and workflows. Empower your workforce with trusted conversations to create exceptional experiences.
Barak Eilam
Watch CEO Barack Eilam’s keynote featuring the next big leap for Enlighten and CX in the age of AI
Barry Cooper
Join Barry Cooper, President, CX Division for an in-depth look at how CXone and Enlighten are reshaping the future of CX
Customers Succeeding with Enlighten
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
“...Enlighten can tell me exactly what my representatives need coaching on so its individualized, it’s helpful, it’s productive, it’s positive, and it continuously tracks their improvement.”
—Solera
1
Send us a sample of voice and chat conversational data
2
Enlighten XO will identify the top automation opportunities by intent
3
You will recive select data exports and a customized ROI
Learn More About Purpose-Built AI for CX
PRESS RELEASE
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